"One of the most searching and thought-provoking discussions about human change processes I have read. The author writes from the perspective of a psychologist, psychotherapist, philosopher, and reseracher, but above all he writes as a perceptive and sensitive human being."--Hans Strupp, Ph.D., Vanderbilt University.

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives? The primary obstacle is a conflict that's built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems - the rational mind and the emotional mind—that compete for control. The rational mind wants a great beach body; the emotional mind wants that Oreo cookie. The rational mind wants to change something at work; the emotional mind loves the comfort of the existing routine. This tension can doom a change effort - but if it is overcome, change can come quickly. In Switch, the Heaths show how everyday people - employees and managers, parents and nurses - have united both minds and, as a result, achieved dramatic results: • The lowly medical interns who managed to defeat an entrenched, decades-old medical practice that was endangering patients • The home-organizing guru who developed a simple technique for overcoming the dread of housekeeping • The manager who transformed a lackadaisical customer-support team into service zealots by removing a standard tool of customer service In a compelling, story-driven narrative, the Heaths bring together decades of counterintuitive research in psychology, sociology, and other fields to shed new light on how we can effect transformative change. Switch shows that successful changes follow a pattern, a pattern you can use to make the changes that matter to you, whether your interest is in changing the world or changing your waistline.

An invaluable teaching text and clinical resource, this is a book about how to do psychotherapy--how to apply the science of change to the complexities of helping people develop new meanings in their lives. Explaining constructivist principles and illuminating what a skilled clinician actually does in day-to-day practice, Michael J. Mahoney shows how to nurture the therapeutic relationship while implementing such creative interventions as centering techniques, problem solving, pattern work, meditation and embodiment exercises, drama and dream work, and spiritual exploration. Appendices feature reproducible client forms, handouts, and other useful materials.

Human Factors Handbook for Process Plant Operations Provides clear and simple instructions for integrating Human Factors principles and practices in the design of processes and work tasks Human Factors, the science of interaction between humans and other elements of a system, draws from disciplines such as psychology, ergonomics, anthropometrics, and physiology to understand how and why people behave and perform as they do—and how best to support them in performing tasks. The goals of the Human Factors approach are to improve human reliability, minimize the risk from human error, and optimize the working environment, human wellbeing, and overall system performance. Human Factors Handbook for Process Plant Operations guides supervisors, managers, and engineers on incorporating Human Factors principles and practices into plant maintenance and operations. With thorough and accessible coverage of all Human Factors topics of relevance to process industries, this easy-to-use handbook uses real-world anecdotes and case studies to demonstrate effective training and learning, task planning, communications, emergency response, risk and error management, and more. Throughout the text, the authors offer valuable insights into why people make mistakes while providing advice on how to help workers perform their process operational tasks successfully. Explains all essential Human Factors concepts and knowledge with clear descriptions and illustrative examples Offers actionable advice and models of good practice that can be applied to design, process operations, start-ups and shut-downs, and maintenance Addresses job aids, equipment design, competence, task support, non-technical skills, working with contractors, and managing change Discusses how lack of Human Factors considerations during the engineering design phase can adversely affect safety and performance Describes how to use indicators to both recognize and learn from human error and performance issues Written by highly experienced operating and maintenance personnel, Human Factors Handbook for Process Plant Operations is an indispensable resource for everyone involved with defining, planning, training, and managing process operations, maintenance, and emergency response in the food, pharmaceutical, chemical, petroleum, and refining industries. The missions of both the CCPS and EI include developing and disseminating knowledge, skills and good practices to protect people, the environment, and property by bringing the best knowledge and practices to industry, academia, governments and the public around the world through collective wisdom, tools, training and expertise. The CCPS, an industrial technology alliance of the American Institute of Chemical Engineers (AIChE), has been at the forefront of documenting and sharing important process safety risk assessment methodologies for more than 35 years and has published over 100 books in its process safety guidelines and process safety concept book series. The EI’s Technical Work Program addresses the depth and breadth of the energy sector from fuels and fuels distribution to health and safety, sustainability and the environment. The EI program provides cost-effective, value-adding knowledge on key current and future international issues affecting those in the energy sector.

Cover -- The New World of Human Resources and Employment: How Artificial Intelligence and Process Redesign is Driving Dramatic Change -- Contents -- CHAPTER 1: What Is Artificial Intelligence and What Is Its Impact Going to Be? -- CHAPTER 2: Human Resources-On the Front Line for a Change -- CHAPTER 3: How AI and Process Redesign Will Impact on Organizational Structures and Reducing Headcount-Rightsizing Your Organization -- CHAPTER 4: Aligning HR Processes with AI-Productivity Measurement and Performance Appraisal -- CHAPTER 5: Automating Training Needs Analysis and Training Evaluation -- CHAPTER 6: Digital Footprints and How They Can be Used to Upgrade Recruitment and Succession Planning-The End of Testing? -- CHAPTER 7: Pay and Rewards -- CHAPTER 8: New Skills Needed to Manage This Massive Paradigm Shift from Traditional HR To Artificial Intelligence Focused HR -- CHAPTER 9: Useful Formula and the Productivity Dashboard -- References -- About the Author -- Index -- Ad Page -- Back Cover

From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.

Human Factors in the Chemical and Process Industries: Making it Work in Practice is a comprehensive overview of human factors within this sector, focusing on the practical application. It has been written by acknowledged industry experts from the Keil Centre, which is a leading practice of chartered ergonomics and human factors specialists, chartered safety specialists, registered occupational psychologists, and registered clinical psychologists. The book was inspired by the international human factors training course run by the Keil Centre with the IChemE, which has reached four continents across the world. The book is written for those who want a comprehensive overview of the subject, focusing on the practical application of human factors. It has been written for safety professionals, engineers and operational disciplines within industry, and those aspiring to these disciplines, who either deal with human factors issues or any aspect of the ‘human element’ in their core role. The book explains what ‘human factors’ is about and how human factors issues are best managed from a practical perspective. It will help readers develop a greater understanding of the area and how to establish more effective solutions for human factors related issues. Provides comprehensive coverage of the most relevant human factors within this sector, with succinct overviews of each topic Uses case studies and practical examples to illustrate topics and explains the material in a fully accessible, easy to understand style Written by a single team of eleven industry practitioners, drawing on the combined expertise of different human factors specialisms which are rarely comprehensively combined in a single resource