Within 100 years of its existence, BUSINESS, for better or worse, has become the most popular subject in higher education, sending a larger number of graduates into the economy than any other. Ironically, the most popular discipline is also now the most condemned. Undoubtedly, business schools are at a crossroads and under the scanner. In How to Reform a Business School, Ashish Jaiswal meticulously demonstrates the problems plaguing the world of business schools and brings together the key contextual debates and concepts of foundational theory on the subject of reforms in MBAs. Jaiswal makes a major methodological contribution to this little-explored field by presenting a novel exploratory framework - which employs a fresh combination of the social constructionist and implementation perspectives - to research the implementation of business school reform. Jaiswal conducts a rigorous in-depth case study of one of the most substantial curricular and pedagogical reforms in business school history: recently undertaken by Yale School of Management. The Yale case study illustrates the forces influencing the development of a unique integrated MBA curriculum at an Ivy League business school and presents the factors that can help business schools around the world in implementing a successful reform. Jaiswal establishes how the perceived identity of a particular business school impacts upon the way in which MBA curricula are evolving. Ashish Jaiswal presents a strong argument against the monolithic treatment of higher education in the reform literature and urges scholars to focus on departmental idiosyncrasies and the territorial characteristics of subjects, particularly in the MBA where context, market and accreditation dynamics play a vital role. How to Reform a Business School is a must read for business schools wanting to break the shackles of the ordinary and to successfully implement an MBA curriculum relevant in the 21st century. ADVANCE PRAISE "There is little doubt that business schools are at a crossroads and looking for answers. Jaiswal's superbly captured Yale School of Management's case study is a must read for business school deans and anyone remotely connected with or interested in reforming business education. Jaiswal meticulously lifts the dark fog surrounding the world of curricular reforms in MBA. The business schools can definitely use How to Reform a Business School as a manual to implement successful reforms. A very important and timely book for business schools. - Sue Dopson, Rhodes Trust Professor of Organisational Behaviour, Saïd Business School, University of Oxford "MBAs have proved extraordinarily resilient in the last decade - despite having played a role in the education of those often held responsible for the global financial collapse. This book examines the way Yale succeeded in breaking the mould and developing an integrated curriculum that transcended the functional silos which still bedevil the vast majority of MBAs. If you want to know what the future MBA looks like - read this. - Keith Grint, Professor of Public Leadership & Management, Warwick Business School "With calls for accountability in Higher Ed increasing, this is a timely look at a curriculum reform at Yale's School of Management. Ashish Jaiswal's duel focus on process and implementation of the MBA curriculum at Yale advances the study of curriculum reform and provides a road map for practitioners. Dr. Jaiswal pulls back the curtain and lets us see what's behind the wizardry at Yale School of Management. Given Yale's resources, prestige and brand, their choices provide a good perspective for MBA programs around the globe. - William J. Swinton, Director, International Business Studies, Temple University, Japan Campus

Customer Experience Management for Water Utilities presents a practical framework for water utilities to become more focussed on their customers. This framework is founded on Service-Dominant Logic, a contemporary theory of marketing that explains value creation as a process of co-creation between the customer and the service provider. Standard models for marketing do not apply to monopolistic water utilities without modification. The first two chapters develop a marketing mix tailored to water utilities to assist them with providing customer-centric services. The water utility marketing mix includes the value proposition, internal marketing, service quality and customer relationships. he book discusses the four dimensions of the marketing mix. Chapter three presents a template for developing value propositions to assist water utilities in positioning their service. This model is based on the needs and wants of individual customer segments and the type of service. Chapter four discusses internal marketing, activities designed to improve the way utilities add value for customers. This chapter also analyses potential tensions between engineering and science-oriented employees and proposes methods to resolve these tensions. The final chapters describe customer relationships from both a theoretical and practical perspective. The customer experience is a complex phenomenon that is difficult to quantify. The book provides a method to measure the experience of the customer, based on service quality theory and psychometric statistics. Customer Experience Management for Water Utilities is one of the first books that discusses urban water supply from a marketing perspective. This perspective provides a unique insight into an industry which is often dominated by technological concerns. This book is a valuable resource for Water Utility Managers and Regulators, as well as for Marketing Consultants seeking to assist water utilities to become more customer focussed.

The need to reform secondary-level education to prepare young people for new economic realities has emerged. In an age of constant career changing, cognitive flexibility is a top-priority skill to develop in today’s students. This shift requires methodological innovation that enhances children’s natural abilities as well as updated, focused teacher education in order to prepare them adequately. Educational Reform and International Baccalaureate in the Asia-Pacific is a collection of innovative research that examines the development and implementation of IB curricula. Highlighting a wide range of topics including critical thinking, student evaluation, and teacher training, this book is ideally designed for educators, curriculum developers, instructional designers, administrative officials, policymakers, researchers, academicians, and students.

The International Handbook of Educational Change is a state of the art collection of the most important ideas and evidence of educational change. The book brings together some of the most influential thinkers and writers on educational change. It deals with issues like educational innovation, reform, restructuring, culture-building, inspection, school-review, and change management. It asks why some people resist change and what their resistance means. It looks at how men and women, older teachers and younger teachers, experience change differently. It looks at the positive aspects of change but does not hesitate to raise uncomfortable questions about many aspects of educational change either. It looks critically and controversially at the social, economic, cultural and political forces that are driving educational change. School leaders, system administration, teacher leaders, consultants, facilitators, educational researchers, staff developers and change agents of all kinds will find this book an indispensable resource for guiding them to both classic and cutting-edge understandings of educational change, no other work provides as comprehensive coverage of the field of educational change.

Reveals what life is like for students who are able to study in the Ivy League and explores the myths and secrets of the institutions.

Taking an international and comparative perspective, this book focuses on the relationship between industrial training and technological change in three major global economies – the UK, USA and Japan. The contributors, an international group of leading researchers, look at the origins and development of training in these countries, and analyse the benefits resulting from the interaction of a skilled workforce and technological change. This analysis of training in major industrial nations reveals the full complexity of the relationship between labour and technological change. It shows the value of an approach which is both historical and comparative, and highlights the importance of education and training as a necessary basis for successful innovation.

Peterson's The Best Scholarships for the Best Students is here to help ambitious, high-performing students get the most out of the educational process. This guide will help students find honors, awards, and life-changing opportunities. In addition to our descriptive award listings, there are also sections on writing about yourself, preparing a strong curriculum vitae/resume, and obtaining strong letters of recommendation. Peterson's also has advice for parents of accomplished students and advice from past student award winners. Peterson's The Best Scholarships for the Best Students provides expert strategies to help successful students apply for and win major academic and experiential awards.