Along with the increasing deregulation of European utility markets the dynamics of and the competitive pressure in the utility industries have steadily increased over the last years. These changes in the regulatory framework towards an integrated market environment have resulted in new challenges for the management of power and gas companies and in a substantial need for strategic reorientation. In the context of these developments the Handbook Utility Management reflects current challenges in the utility industries and provides solutions from a managerial perspective. The inclusion of latest insights from top managers, renowned researchers, professionals in utility-related investment banking and consulting, and professionals in public and supranational organizations on all value chain activities within the industry makes the Handbook an indispensable asset for both professionals and researchers.

Professor McNabb has produced an excellent overview of the management challenges facing public utilities in the 21st century. His description of the evolution, changes, and challenges of different types of utilities is insightful. What makes this book uniquely valuable is his addressing the variety of utility management responsibilities including human resources, information services, and strategic planning in a single volume. I recommend it highly. Jeffrey Showman, Washington Utilities and Transportation Commission, US An introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in three sectors of the utility industry: electric power, natural gas, and water and wastewater systems. Beginning with a brief overview of the historical development of the industry, the author looks at policy issues and discusses management ethics. He then examines a number of the major challenges in these organizational functions: management and leadership, planning, marketing, accounting and finance, information technology, governance, and human resources. In the final section of the volume he looks at issues specific to each of the three industry sectors. Accessible and comprehensive, this thoughtful exploration of the various issues facing managers in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.

The book gives you an excellent understanding of the responsibilities and functions of the water or wastewater utility manager. You'll get methods, techniques, step-by-step plans, and more to shorten your learning curve and help you in your new position in water or wastewater utility management. This book introduces water utility management principles and practices to new managers, as well as anyone who wishes to move into utility management. The book explains the organization, management, and function of water and wastewater systems; regulations, operations and governance; capital funding, fees, and rates; and personnel, finance, customer service, planning, and public responsibility. Includes a CD containing the appendixes.

Substantially reorganized and updated from the 1995 Water Accounting Handbook (ISBN 978-0898677614), this comprehensive financial management tool provides utility management personnel thorough financial management tools for water utility operations. Coverage includes developing projections, budgeting, internal controls, standardized financial methods for benchmarking. This book is intended for both utility management and utility financial personnel and for a reader who has a basic understanding of financial principles. (Replaces (ISBN 978-0898677614)

Annotation Water utility managers are in a challenging profession, and managerial leadership is key to successful utility operations. AWWA Manual M5, Water Utility Management, was developed through the collaborative effort of leaders in the utility profession who have successfully met the challenges of managing a water utility. This practical manual covers management issues such as internal organizational structure of typical water utilities, government relations, safety programs, engineering, public relations, and more. Book jacket.