This book gives social and human services students and professionals the opportunity to begin developing cross-cultural communication skills in the English language. The need to be able to communicate in English is becoming more and more obvious. Social workers and other human services professionals will be working with immigrants from countries where English is the official language or at least a second language (Nigeria, Ghana, The Gambia, etc). The growing numbers of English- speaking immigrants are impacting the human services fields of medicine, mental health, social work, the education systems and the legal systems all over Europe. This book is based on the European Common Framework but goes beyond a typical English language text. It focuses on the various skill sets necessary for human services professionals, including important text analysis skills as well as analytical case skills. “Soft skills” such as interpersonal skills and expressing empathy are also presented for student reflection. Students learn the principles of cross-cultural communication through Cross-Cultural Text Analysis which helps them improve their English as they develop cross-cultural awareness, sensitivity and communication skills. Students experience different cultural-linguistic contexts where they can appreciate the dynamic relationship between culture and language applied to the field of human services. For many this book will be the first step in beginning a lifetime adventure of becoming cross-cultural.

This custom edition is published for the University of South Australia.

Fundamentals of Human Communication presents the basic theoretical and practical concepts of the human communication process. DeFleur uses a multidisciplinary approach, with a balance of innovative and traditional perspectives to give students the tools to communicate effectively in the workplace and in everyday situations

Cultural competency is an issue that is becoming increasingly more important as thousands of people come to this country every year. Because of widely different social mores, living conditions, traditions, personal beliefs, and practices of clients, health professionals in all specialties are finding it difficult to communicate effectively with the members of the diverse racial and ethnic groups that come to them for help. To give health and human services professionals the necessary training, material on cultural competency has been mandated in several different curricula, yet appropriate pedagogical material remains relatively rare. This pioneering volume presents the latest information and techniques for improving cultural competency in the delivery of health, social, and human services to ethnic and racial minority groups in the United States. Special attention is paid to the importance of understanding the social and culture backgrounds of clients when assessing diagnosis of policy and economic issues, which are rarely examined in this context. Notable for its combination of theory and practice, which will be invaluable for both professionals and students, this book also includes material on cultural competency within such special populations as the mentally ill, the elderly, children, and families.

The American Journal of Islamic Social Sciences (AJISS), established in 1984, is a quarterly, double blind peer-reviewed and interdisciplinary journal, published by the International Institute of Islamic Thought (IIIT), and distributed worldwide. The journal showcases a wide variety of scholarly research on all facets of Islam and the Muslim world including subjects such as anthropology, history, philosophy and metaphysics, politics, psychology, religious law, and traditional Islam.

This book offers for the first time a clear conception of what social support networks are, why they are important, how they are identified and sustained, where they fit in an overall framework of human services, and their limits and potential in selected fields of practice. Individual chapters explore: child, adolescent, and family services; daycare and early childhood development; divorced and stepfamilies; schools; delinquency prevention and treatment; mental health; service to the elderly; development disabilities; healthcare and health promotion; and drug treatment. The use of social support networks--extended family, friends, neighbors, and other "informal" helpers--is an idea whose time has come in the human services field. At a time when spiraling costs and popular sentiment weigh against any major expansion of services, it is apparent that a service strategy based primarily on the notion of professional helping delivered on a case-by-case basis, usually in a one-to-one relationship, has serious limitations. Professional response to this major work has been uniformly positive: "[The editors] have assembled a book of considerable importanceà brilliant in both scholarship and constructionà will appeal to a broad readershipà "--Gerald Euster, University of South Carolina. "à offers a much needed balance to the focus on individual and internal dynamics which has characterized social work education for several decades."--Eleanor Reardon Tolson, University of Chicago. "Social Support Networks is a valuable contributionà a unique, original, and authoritative book...an exciting, timely, and definitely practice-oriented book with a strong theoretical and research base."--Anthony N. Maluccio, University of Connecticut. James K. Whittaker is professor of social work at the University of Washington. A former childcare worker, therapist, and administrator in residential childcare, he has been a consultant to governmental and voluntary children's agencies throughout the United States. James Garbarino is Elizabeth Lee Vincent Professor of Human Development in the College of Human Ecology at Cornell University. He was president of the Erikson Institute for Advanced Study in Child Development, Chicago, Illinois, from 1985 to 1994. He is the co-author of Troubled Youth, Troubled Families, also available from AldineTransaction.

A step-by-step guide to developing effective communication skills with a diverse range of service users and professionals.