Introduction to Service Engineering
Title | Introduction to Service Engineering PDF eBook |
Author | Waldemar Karwowski |
Publisher | John Wiley & Sons |
Total Pages | 672 |
Release | 2010-01-12 |
Genre | Technology & Engineering |
ISBN | 0470382414 |
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Marketing of Engineering Services
Title | Marketing of Engineering Services PDF eBook |
Author | Brian Scanlon |
Publisher | Thomas Telford |
Total Pages | 136 |
Release | 1988 |
Genre | Technology & Engineering |
ISBN | 9780727713483 |
This book provides guidelines on what should constitute marketing in an engineering environment and how its various aspects can be tackled from a practical standpoint. It is particularly relevant to those aspiring to positions in general management and fills an important gap in the training of professional engineers.
Building Services Engineering
Title | Building Services Engineering PDF eBook |
Author | David Chadderton |
Publisher | Routledge |
Total Pages | 399 |
Release | 2004-08-02 |
Genre | Architecture |
ISBN | 1134376715 |
This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.
Building Services Job Book
Title | Building Services Job Book PDF eBook |
Author | Glenn Hawkins |
Publisher | |
Total Pages | 222 |
Release | 2010-06 |
Genre | Building |
ISBN | 9780860226819 |
Engineering Services Under the Airport Development Aid Program (ADAP).
Title | Engineering Services Under the Airport Development Aid Program (ADAP). PDF eBook |
Author | |
Publisher | |
Total Pages | 44 |
Release | 1972 |
Genre | Airports |
ISBN |
TNPSC Exam PDF-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Mechanical) Exam: Mechanical Engineering Subject Ebook-PDF
Title | TNPSC Exam PDF-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Mechanical) Exam: Mechanical Engineering Subject Ebook-PDF PDF eBook |
Author | Chandresh Agrawal |
Publisher | Chandresh Agrawal |
Total Pages | 512 |
Release | 2023-10-13 |
Genre | Technology & Engineering |
ISBN |
SGN.The Ebook TNPSC-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Mechanical) Exam: Mechanical Engineering Subject Covers Various Similar Previous Years' Papers With Answers.
TNPSC Exam PDF-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Civil) Exam: Civil Engineering Subject Ebook-PDF
Title | TNPSC Exam PDF-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Civil) Exam: Civil Engineering Subject Ebook-PDF PDF eBook |
Author | Chandresh Agrawal |
Publisher | Chandresh Agrawal |
Total Pages | 712 |
Release | 2023-10-13 |
Genre | Technology & Engineering |
ISBN |
SGN.The Ebook TNPSC-Tamilnadu Combined Engineering Services Examination Assistant Engineer (Civil) Exam: Civil Engineering Subject Covers Various Similar Previous Years' Papers With Answers.