Anyone who has ever found herself or himself at odds with a boss, a board, a committee, a pastor, family member - or with any other institutional setting of which she or he my be a part - will find this book full of help and insight and wisdom. Conflicting Agendas is an invaluable guide to sorting out the complexities of individual moral existence in an increasingly complex and complicated world.

This text examines sociopolitical, economic, familial, and educational agendas that influence attainment of second language literacy. This book examines the sociopolitical, economic, familial, and educational agendas that influence an immigrant's attainment of literacy in a new language. Each agenda is introduced through illuminating case studies drawn from research in North America, Australia, and the United Kingdom. The book addresses teachers and teachers-in-training involved in second language education, whether their students are in special language classes, bilingual education, or enrolled in the mainstream curriculum. It also provides valuable insights to individuals responsible for developing second language literacy policies in the political, labor, and educational sectors.

This is a practical guide to evaluating and addressing the challenges of a distressed business - whether due to being overleveraged, poorly managed, or is underperforming. The authors provide practical advice, based on their involvement collectively in more than 150 financially stressed businesses, on how to maximize the value of a troubled business.

Team building remains a key component to a successful work environment. With The Complete Idiot’s Guide® to Team Building, learn: • Quick and easy guidance on making America’s newest way of working for your team • Idiot-proof steps for creating a team and getting the most out of it • Down-to-earth advice on training, delegating, communicating, setting goals, and more “Dr. Pell has written a delightfully entertaining ‘how-to’ manual that is not only a prime training tool for new team leaders, but a reference guide for all managers, regardless of their level of proficiency and experience. . . this book is a must-read.”—Franklin C. Ashby, Ph.D., president of Manchester Training

The extraction of minerals, oil and gas has a long and ambiguous history in development processes – in North America, Europe, Latin America and Australasia. Extraction has yielded wealth, regional identities and in some cases capital for industrialization. In other cases its main heritages have been social conflict, environmental damage and underperforming national economies. As the extractive economy has entered another boom period over the last decade, not least in Latin America, the countries in which this boom is occurring are challenged to interpret this ambiguity. Will the extractive industry yield, for them, economic development, or will its main gifts be ones of conflict, degradation and unequal forms of growth. This book speaks directly to this question and to the different ways in which Latin American countries are responding to the challenge of extractive industry. The contributors are a mixture of geographers, economists, political scientists, development experts and anthropologists, who all draw on sustained field work in the region. By digging deep into both national and local experiences with extractive industry they demonstrate the ways in which it transforms economies, societies, polities and environments. They pay particular attention to the social conflict that extraction consistently produces, and they ask how far this conflict might usher in political and institutional changes that could lead to a more productive relationship between extraction and development. They also ask whether the existence of left-of-centre governments in the region changes the relationships between extractive industry and development. The book makes clear the immense difficulties that countries and regional societies face in harnessing extractive industry for the collective good. For the most part the findings question the wisdom of the development model that many countries in the region have taken up and which emphasises the productive roles of mining and hydrocarbon industries. The book should be of interest to students and researchers of Development Studies, Geography, Politics and Political Economy, as well as Anthropology.

A groundbreaking study of the connection between spirituality, psychology, and neurophysiology that is coded into the book of Genesis. • Reveals why Eve was allowed to eat the apple of knowledge forbidden to Adam. • Uses mythological imagery to reveal the working processes of awareness in the human brain. • Combines ancient Qabalic techniques and modern scientific brain research to show how Genesis is an operating manual for creating wholeness in the psyche. Adam exists within all our psyches, as does Eve. While Adam represents the masculine component of consciousness--pure intellect--Eve represents the functions of the brain's frontal lobes, the feminine intuitive integrator of the four-level human brain. If we wish to be whole, we must develop and integrate the feminine with the masculine. Using her lifelong study of the Qabalah and the secret meanings of the Hebrew alphabet, Glynda-Lee Hoffmann shows how the Garden of Eden story is actually an instruction manual that explains transcendence as a biological imperative. Hoffmann reveals why it was permissible for Eve to eat the apple of knowledge that was forbidden to Adam. Eve's desire for integration, clarity, and transcendence--for wisdom--is a goal Adam is biologically incapable of pursuing without her. Though written as mythology, Genesis contains remarkable scientific and psychological correlations that can help an individual integrate the masculine and feminine sides of the psyche and thereby translate potential into actuality.

This thesis is an interdisciplinary study of the conflicts and tensions in the role of NHS complaints managers. The thesis sets out to explore the contradictions inherent in the role of complaints managers and the ways complaints managers deal with these contradictions. The interdisciplinary theoretical underpinning of the research is informed by conceptualizations of the complaints manager in the specific socio-legal sense of 'complaints handler'/ third-party dispute handler;' a broader public administration framework, of 'administrator'/ bureaucrat, and finally a wide-ranging sociological/ social psychological framework, as 'social actor'. Thus the thesis draws on an eclectic range of literature from socio-legal studies, public administration, sociology, and social psychology. It also draws on non-theoretical social policy literature in relation to the policy context of the thesis. In relation to methodology, the research uses a qualitative approach. It is based on in depth telephone interviews recorded with thirty NHS complaints managers, which were transcribed verbatim and are the focus of systematic analysis. The complaints managers' interviews are supplemented with documentary analysis of job descriptions and person specifications of NHS complaints managers and email interviews with 'NHS complaints experts' (who are not complaint managers) who have a specialist knowledge of the complaints manager role. Three key areas emerged as the principal findings of the research: *The complaints manager's role encompasses inherent contradictions, regardless of the personal style or individual approach of the complaints manager; *Complaints managers exhibited opposing stances (that is very different responses/ reactions) to the inherent contradictions in their role in relation to 'organization orientation' versus 'complainant orientation'; *There were different types of complaints managers. Accordingly, a typology of complaints managers was generated with specific reference to their responses and reactions to the inherent contradictions in their role, in terms of complainant orientation versus organization orientation. In conclusion, the thesis argues that there are without doubt fundamental contradictions in the role of NHS complaints managers in terms of reconciling complainants' rights with organizational requirements. However, ultimately, individual complaints managers respond and react very differently to the inherent contradictions in their role.