This is a funny and sarcastic fake book, which consists of an irreverent cover and 128 blank pages for entertainment purposes, and is politically incorrect (depending on your opinion). More information and more fake books inquire at: [email protected]

The Hiltons is a sweeping saga of the success-and excess-of an iconic American family. Demanding and enigmatic, patriarch Conrad Hilton's visionary ideas and unyielding will established the model for the modern luxury hotel industry. But outside the boardroom, Conrad struggled with emotional detachment, failed marriages, and conflicted Catholicism. Then there were his children: Playboy Nicky Hilton's tragic alcoholism and marriage to Elizabeth Taylor was the stuff of tabloid legend. Barron Hilton, on the other hand, deftly handled his father's legacy, carrying the Hilton brand triumphantly into the new millennium. Eric, raised apart from his older brothers, accepted his supporting role in the Hilton dynasty with calm and quiet-a stark contrast to the boys' much younger half-sister Francesca, whose battle for recognition led her into courtrooms and conflict. The cast of supporting players includes the inimitable Zsa Zsa Gabor, who was married to Conrad briefly and remained a thorn in his side for decades, and a host of other Hollywood and business luminaries with whom the Hiltons crossed paths and swords over the years.

In Customer Experience Management, renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by introducing a new and visionary approach to marketing called customer experience management (CEM). In this book, Schmitt demonstrates how to put his CEM framework to work in any organization to spur growth, increase revenues, and transform the image of your company and its brands. From retail buying to telephone orders, from marketing communications to online shopping, every customer touch-point offers companies an opportunity to maximize the customer experience and establish a bond that will never be broken. Customer Experience Management introduces the five-step CEM process, a comprehensive tool for connecting with customers at every touch-point. This revolutionary marketing guide provides cases of successful CEM implementations in a wide variety of consumer and B2B industries, including pharmaceuticals, electronics, beauty and cosmetics, telecommunications, beverages, financial services, and even the nonprofit sector. A must-read for senior executives, marketing managers, and anyone who wants to drive growth, increase income, and spur organizational change, Customer Experience Management demonstrates the power of collecting truly relevant customer information, developing and implementing winning strategies, and measuring their results.

As President Trump’s National Security Advisor, John Bolton spent many of 453 days in the room where it happened, and the facts speak for themselves. The result is a “scathing and revelatory” (The New Yorker) White House memoir that is the most comprehensive and substantial account of the Trump Administration, and one of the few to date by a top-level official. With almost daily access to the President, John Bolton has produced a precise rendering of his days in and around the Oval Office. What Bolton saw astonished him: a President for whom getting reelected was the only thing that mattered, even if it meant endangering or weakening the nation. “I am hard-pressed to identify any significant Trump decision during my tenure that wasn’t driven by reelection calculations,” he writes. In fact, he argues that the House committed impeachment malpractice by keeping its prosecution focused narrowly on Ukraine when Trump’s Ukraine-like transgressions existed across the full range of his foreign policy—and Bolton documents exactly what those were, and attempts by him and others in the Administration to raise alarms about them. He shows a President addicted to chaos, who embraced our enemies and spurned our friends, and was deeply suspicious of his own government. In Bolton’s telling, all this helped put Trump on the bizarre road to impeachment. “The differences between this presidency and previous ones I had served were stunning,” writes Bolton, who worked for Reagan, Bush 41, and Bush 43. He discovered a President who thought foreign policy is like closing a real estate deal—about personal relationships, made-for-TV showmanship, and advancing his own interests. As a result, the US lost an opportunity to confront its deepening threats, and in cases like China, Russia, Iran, and North Korea ended up in a more vulnerable place. Bolton’s “first tell-all memoir by such a high-ranking official” (The New York Times) starts with his long march to the West Wing as Trump and others woo him for the National Security job. The minute he lands, he has to deal with Syria’s chemical attack on the city of Douma, and the crises after that never stop. As he writes in the opening pages, “If you don’t like turmoil, uncertainty, and risk—all the while being constantly overwhelmed with information, decisions to be made, and sheer amount of work—and enlivened by international and domestic personality and ego conflicts beyond description, try something else.” The turmoil, conflicts, and egos are all there—from the upheaval in Venezuela, to the erratic and manipulative moves of North Korea’s Kim Jong Un, to the showdowns at the G7 summits, the calculated warmongering by Iran, the crazy plan to bring the Taliban to Camp David, and the placating of an authoritarian China that ultimately exposed the world to its lethal lies. But this seasoned public servant also has a great eye for the Washington inside game, and his story is full of wit and wry humor about how he saw it played.

Shows how a dramatics program need not be costly in time and money, and can start small and grow as needed. Any library or classroom can enjoy a successful program by simply selecting ideas in the volume and adapting them to the needs, abilities, and interests of the students.

Only the best officers are given command of U.S. Navy ships, and only the elite of these are selected for aircraft carriers. The USS America was the third of four Kitty Hawk–class super-carriers. Commissioned in 1965, decommissioned in 1996, she served three times in Vietnam, and once each in Libya, the Persian Gulf and Bosnia. This book profiles the 23 men who commanded the America and her crew of 5,000 during 31 years. Most of them were combat veterans—World War II, Korea, Vietnam, Mayaguez Rescue Operations, Lebanon, Haiti, Libya, Bosnia, and Desert Storm. Four were Naval Academy graduates; seven were test pilots; one became Inspector General of the Navy; one wore both Navy wings and submariner dolphins; and one was a prisoner of war in Vietnam for nearly six years. Two retired as admirals—one was Chief of Naval Operations—five as vice admirals, and 11 as rear admirals. Each profile gives a career account based on official biographies, published memoirs, and interviews with the commanders or their families.