Call Light By: J.M. Frollo “What is the craziest thing that’s happened to you while working on an airplane?” is, hands down, the most popular question asked of flight attendants. Strange and entertaining scenarios are to be expected while millions of people fly through the sky or sit around waiting in airports each day, but the stories in Call Light bring to mind a couple of burning questions: What in the world happens to people when they pass through the sliding glass doors of an airport, and what is it about air travel that inhibits common sense, common courtesies, and basic problem-solving skills? We may never know why some passengers behave so outlandishly, but when they do, it’s only natural to laugh. From Mr. Fabulous’ awkward advances to Mr. Gray’s lavatory misadventures to the secondhand sandwich fiasco for The Couple in Row Five, Call Light is full of lighthearted and playful tales of life aboard an airliner. Told with wit and humility, these stories from an observant flight attendant feature a variety of lively personalities in colorful scenarios that share a positive message for any traveler: Be on the lookout for humor, and always choose kindness.

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A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.

A vampiric romantic comedy...? After a lifetime of hardship due to a curse placed on him by his grandfather, all Ryouta wants is to be left alone. However, when he wanders into the mountains to find some peace and quiet, instead he finds a town taken over by vampires! To make matters worse, one of its residents, a haughty (and rather eccentric) girl, soon sets her sights on him with the goal of making him her servant. Now, Ryouta has a choice to make-escape back to his old life in Japan or live out his days as the minion of Shiren Fuyukura in the quirky town of Akinomiya. An absurd new adventure from the author of I've Been Killing Slimes for 300 Years and Maxed Out My Level!