The Interview: Charles Baudelaire & three poems translated by Norman R. Shapiro. Featured Poems: Annette Marie Smith, Charles Weld, Jerome Betts. Free Verse: Timothy Robbins, Raymond Byrnes, Luis Cuauht?moc Berrioz?bal, Michelle Gardner, and more. Haiku: James Babbs, Elaine Wilburt, Loris John Fazio, Jack Priestnall, Bobby Horn, Asad Jaleel, Thalia Dunn, Diane Lowman, Armando Quiros, and more. Formal Poetry: Aaron Poochigian, Richard Wakefield, Susan McLean, Tom Merrill, David Berman, Bruce Bennett, John Ridland, Barbara Loots, A.M. Juster, Siham Karami, and more. Poetry Translations: Kim Cherub, Ren?e Vivien, Tijana Rako

The Interview: Aaron Poochigian by A.M. Juster, Five Poems by Aaron Poochigian. Featured Poems: Josh Medsker, Jack D. Harvey, Michael Fraley. Free Verse: Simon Perchik, Steve Denehan, Israel Francisco Haros Lopez, Ingrid Bruck, Jennifer Davis, and more. Haiku: Kevin McLaughlin, Shan Spradlin, Bob Whitmire, Paula Keane, Kayode Afolabi, Edmund Conti, Dianne Moritz and more. Formal Poetry: Jared Carter, Richard Wakefield, Tom Merrill, R.S. (Sam) Gwynn, Claudia Gary, Gayle Compton, & more. Diane Elayne Dees, & A. Elizabeth Herting. Poetry Translations: Brooke Clark, Niels Hav, Michael R. Burch, & S. Ye Laird. International Poetry: Amirah Al Wassif, Anna Teresa Slater, Annu Punia, and more. African Poetry: Paschal Amuta, Michael Kang?a, and Uedum Bianu Yorkuri. Experimental & Prose Poetry: Pamelyn Casto, Eva Kerins, & more. Sentimental Poetry: Ralph La Rosa, Thomas Jardine, & more. Poetry Book Review. Fiction: Josh Greenfield. Flash Fiction: Paul Kindlon & Ernesto Reyes. Better Than Fiction!: Evan Guilford-Blake.

The Interview: A.E. Stallings & 3 Poems, Featured Poems: Barbara Loots, Shelby Anne Kruse, Felipe Botero Quintana & Ranald Barnicot, Sonnet Contest: winner Susan McLean, & 9 more poets, Free Verse: DS Maolala?, Marc Carver, John David Muth, Doug Hoekstra, & more, Haiku: Peggy Verrall, Milton Ehrlich, Dianne Moritz, Jack Maze, Sravani Singampalli, Linda M. Crate, Mick Rose, Jerome Betts, Steve Denehan & more, Formal Poetry: Richard Wakefield, Susan McLean, Gail White, Aaron Poochigian, Edmund Conti, Jerome Betts & more, Poetry Translations: Giovanni Quessep, Felipe Botero Quintana & Ranald Barnicot, Rainer Maria Rilke, Susan McLean, International Poetry: Amirah Al Wassif, Muhammed E Rafeek, Mahnoor Waqas, and more, Experimental & Micro Poetry & Found Flash: Katie Vogel, Dori Elliott, Margarita Serafimova, & Karen Schauber, Sentimental Poetry: William Pitcher, Edmund Conti, Marjon van Bruggen, Alan Balter, & Phil Huffy, Fiction: DC Diamondopolous, Better Than Fiction!: Aragon Baggins

The world's most comprehensive, well documented and well illustrated book on this subject. With extensive subject and geographical index. 615 photographs and illustrations - mostly color. Free of charge in digital PDF format on Google Books.

In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience. The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee satisfaction. Marketers, managers, and aspiring entrepreneurs will discover how to turn passion into profit in this definitive chronicle of the company that "has changed everything... from our tastes to our language to the face of Main Street" (Fortune).

In this insightful new text, Cristina Ziliani and Marco Ieva trace the evolution of thinking and practice in loyalty management. From trading stamps to Amazon Prime and Alibaba 88 Membership, they present a fresh take on the tools, strategies and skills that underpin its key significance in marketing today. Loyalty management is increasingly identified with the design and management of a quality customer experience on the journey across the many touchpoints that connect the customer with the brand. Evaluating the research on best practice and offering concrete examples from industry, the authors argue that existing schemes and systems are not just things of the past but should be the optimal starting point for companies needing to foster customer loyalty in an omnichannel world. Drawing on 20 years of experience in research, consulting and teaching, the authors have compiled a unique research-based practice-oriented text. It will guide marketers, business leaders and students through the changes in marketing thought and practice on loyalty management as well as offering practical guidance on the skills and capabilities that companies need if they want to be successful at delivering essential loyalty-driving customer experiences.

Michelle Lopez—the wildly popular and critically acclaimed blogger behind Hummingbird High—teaches busy people how to make cookies, pies, cakes, and other treats, without spending hours in the kitchen. If anyone knows how to balance a baking obsession with a demanding schedule, it’s Michelle Lopez. Over the past several years that she’s been running her blog Hummingbird High, Lopez has kept a crucial aspect of her life hidden from her readers: she has a full-time, extremely demanding job in the tech world. But she’s figured out how to have her cake and eat it too. In Weeknight Baking, Lopez shares recipes for drool-worthy confections, along with charming stories and time-saving tips and tricks. From everyday favorites like “Almost No Mess Shortbread” and “Better-Than-Supernatural Fudge Brownies” to showstoppers like “a Modern Red Velvet Cake” and “Peanut Butter Pretzel Pie” (it’s vegan!), she reveals the secrets to baking on a schedule. With rigorously tested recipes, productivity hacks, and gorgeous photographs, this book is destined to become a busy baker’s go-to. Finally, dessert can be a part of every everyday meal!