Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It will be a few years before the majority of manufacturers are up to world standards. In the meantime, quality, contract laws, schedules and logistics must be closely monitored. As a result, the things Westerners must do to be successful are far different from dealing with American or European manufacturers. The best way to quickly come up to speed on these differences and how to handle them is to learn from the experience of others. Through over 20 extraordinary executive interviews, Rosemary Coates captured the essence of sourcing and manufacturing in China. '42 Rules for Sourcing and Manufacturing in China (2nd Edition)' is a pragmatic approach that every businessperson headed to China must read. For business people who are experienced in doing business in China, or for first-time visitors, this book will provide valuable insights from real executives and experts. These executives offer their personal experiences and recommendations about sourcing and manufacturing in China. Going beyond simple cultural do's and don'ts, you will discover: how business is really done how you can make things happen in China the mistake westerners often make, and how to avoid them what made these executives successful Based on her 25 years of supply chain experience, much of it spent living and working across Asia, Rosemary Coates has become an expert on doing business in China. Her own personal experiences in China are interwoven into this book.

Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.

The amazing e-commerce success story that provides a powerful new growth model for small business start-ups and grassroots entrepreneurs One of the world’s fastest growing Internet companies, Alibaba and its founder Jack Ma have inspired a generation of young Chinese—not just as a road map to riches, but as a lesson in entrepreneurial individualism. This illuminating guide takes readers inside this global giant of e-commerce and shows entrepreneurs how to build their own businesses from a grassroots vision to a world-class operation. Using Alibaba’s incredible success as a case study, the book identifies the driving forces behind job growth, innovation, and sustainability in the Digital Age. It shows small business owners how to unleash their entrepreneurial spirit, realize their grassroots ambitions, and use technology-driven platforms to grow their companies across multiple markets. The Alibaba Way offers a proven way to survive and thrive. The first book-length case study of the Alibaba phenomenon Alibaba is receiving incredible positive coverage in the media—its IPO is likely to be the largest in the US and one of the largest in the world Dr. Lowry is an expert in Chinese economics with experience in American markets Dr. Ying Lowrey is an Economics Professor at the School of Social Sciences, Tsinghua University, and Deputy Director of Tsinghua Research Center for Chinese Entrepreneurs.

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlooked and can be a source of customer dissatisfaction and profit loss. This thinking results in missed opportunities to convert customers into advocates and to generate significant business revenue. If you are in the field service business, you should be designing solutions that benefit the customer and are profitable for your company. This includes developing a field service strategy, organizing the service business, optimizing field inventories, implementing Customer Relationship Management (CRM) and tailoring sales incentives. Complicating field service operations in today's environment is the global nature of the installed base and where in the world your products and spares are manufactured. Sourcing global parts, managing the parts supply chain and the investment required are the things that keep managers up at night. This book provides 42 essential rules to benchmark and develop a global service business. You will learn: How to develop a profitable field service strategy and organization How to survey customers and drive improvement in field service operations The impact of poor field service on the bottom line What to do in an emergency What to consider when developing field repair inventories What systems and tools to consider ...and much more Rosemary Coates and Jim Reily have a combined 50+ years of global manufacturing and field service experience from companies such as Hewlett Packard and Cisco as well as the US Military. In addition they have worked on consulting engagements with a proven track record of amazing field service results. They offer insights and recommendations based on real-world experience

UPDATED VERSION 2019 200+ pages of value and content from a China expert!This book is a step-by-step guide walking you through the process of importing goods from China from the beginning to the end. It has been downloaded over 18,000 times and constantly sits at the top of the bestselling ranks on Amazon. In this book you will learn the following: This book is aimed to make you a professional importer in a few days, using what took me over 15 years to learn. This eBook will guide you step-by-step on the process of importing goods from China. This book aims to take away all your worries and doubts and help you to take your business to the next level!I will cover all aspects of importing from China. Starting with several online supplier sourcing sites such as Globalsources.com and Alibaba.com, you'll get to know about importing procedures, dealing with factories, finding your products, how to inspect and ship your goods, and finding out what legal import requirements your products need. I'll also discuss common mistakes when importing from China, negotiation tactics, logistics, how to find reputable suppliers, production areas in China and MUCH MUCH MORE!I cover taking your business to the next level when level when going to China, including: travel arrangements, visas, customs clearance, how to negotiate with suppliers in factories, tips and tricks to get you the best prices, and simple etiquette in China. I've updated this eBook in January 2019 to reflect changes in the industry as well as insights learned since first publishing this book

This book seeks to deepen the reader’s understanding of the complex ethical and social disputes that corporations and managers face in an increasingly globalized world. It reviews the history and nature of global capitalism along with the role of the multinational within the global economy. Special attention is paid to emerging and frontier markets where there is economic potential but also major challenges due to institutional voids. Globalization is a constantly evolving field. In addition to exploring basic economic concepts and ethical frameworks, this second edition takes into account many new developments across different industries, ranging from "Big Tech" to "Big Pharma." It reviews some of the controversies that have affected those industries including bribery, censorship, the politics of computer networking, sweatshops, divestment, and the intensifying crisis of climate change. The book now includes short case studies to help spur creative reflection. Also, the revised content is highlighted in two new chapters – "Bribery and Corruption" and "Emerging and Frontier Markets." The book is ideal for use as a textbook on globalization, and specifically for courses that want to introduce a social responsibility or ethical component at both undergraduate and postgraduate levels.